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This privacy policy (“Privacy Policy”) applies to all visitors and users of the lightdash.com and lightdash.cloud hosted services and websites (collectively, the “Website” or “Websites”) and self-managed installations, which are offered by Telescope Technologies Inc. and/or any of its affiliates (“Lightdash” or “we” or “us”) and describes how we process your personal information in connection with those Websites or self managed installations, customer events and demos, and how we collect information through the use of cookies and related technologies. It also tells you how you can access and update your personal information and describes the data protection rights that may be available under your country’s or state's laws, including (in the European Economic Area ("EEA"), and UK), a right to object to some processing that we carry out or, where we rely on consent, how to withdraw that consent. Please read this Privacy Policy carefully. By accessing or using any part of the Websites or self-managed installations, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.
Lightdash is an open source project and collaborative community, as well as a company. This means that many portions of our Websites, including information you voluntarily provide, will be public-facing for the open sharing of innovative developments, ideas, and information that makes our collaborative community so great. While we are committed to open sharing, we strive to respect the privacy of individual community members and will minimize the information we collect and share. If you do not want to share your information, including personally identifiable information, with other community members and the public, please be thoughtful as to how you interact with our Websites and what information you provide through the Websites (for example, through creating a public profile, project contributions, comments, and blog posts).
Unless otherwise stated, we act as the data controller for the data processing operations described in this Privacy Policy. We may provide additional information about our privacy practices in other places - for example, when we ask you to provide personal information in connection with a particular service or when you apply for a job with us.
Lightdash may share your personal information with the third-parties listed below for the purposes that are described in this Privacy Policy or otherwise with your consent.Lightdash only shares your personal information with those of its employees, contractors, and affiliated organizations that (i) need to know that personal information in order to process it on Lightdash’s behalf or to provide services available on the Website, and (ii) that have agreed not to disclose it to others
Service Providers and partners.
Lightdash engages a number of service providers or partners to manage or support certain aspects of our business operations on our behalf. For instance, we currently use the following service providers who will handle your personal information:
• GitHub - open source repositories and internal project management tool
• Slack - internal communications tool
• Google Workspace - internal collaboration tools
• Intercom - email campaigns and customer support
• Attio - CRM database and customer support
• PostHog - customer support
• Sentry - error reporting
• Stripe - payment processor
Our service providers and partners are required by contract to safeguard any personal information they receive from us and are prohibited from using the personal information for any purpose other than to perform the services as instructed by Lightdash.
Affiliates.
Lightdash is a global business, headquartered in the United States. Your personal information collected by us in accordance with this Privacy Policy is used and shared by Lightdash Inc to our affiliate company based in the UK (Telescope Technologies Ltd) for the purposes of providing the Websites, delivering our Products and services, managing your accounts, hosting, IT, security, support, billing, marketing, and communications.
Legal Requirements.
We may disclose personal information to government authorities or other third-parties if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a subpoena, court order or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Website or the public, (d) protect against legal liability, (e) to investigate fraud or other unlawful activity, or (f) or as otherwise required or permitted by law.Please note, email and IP addresses of users of a Lightdash deployment may be shared with the respective users of that deployment.Lightdash takes measures reasonably necessary to protect your personal information against any unauthorized access, use, alteration, or destruction.Lightdash at its sole discretion may make use of company logos where those companies are using the software that we provide. If you have concerns over the use of your logo, please email logos@lightdash.com.
The Websites are hosted in the United States and the personal information we collect will be stored and processed on our servers in the United States. Our employees, contractors and affiliated organizations that process information for us as described above may be located in the United States or in other countries outside of your home country which may have different data protection standards to those which apply in your home country.Where your personal information is transferred outside of the EEA, Switzerland and UK and where this is to a country which is not subject to an adequacy decision by the EU Commission or considered adequate as determined by applicable data protection laws, we will take steps to ensure your personal information is adequately protected by safeguards such as Standard Contractual Clauses (“SCCs”) approved by the EU Commission or by the UK Government. A copy of the relevant mechanism can be obtained for your review on request by using the contact details in the ‘Contacting Lightdash About Your Privacy’ section of this Privacy Policy.
If you are a registered user of the Websites and have supplied your email address, Lightdash may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Lightdash and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. There's an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time.If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personal information in connection with your request.
